How to Choose the Best Home Health Provider: 5 Essential Questions to Ask
Choosing a home health provider for your loved one is an important decision. Make sure you’re asking these questions to ensure the right fit!
-
Clinician Qualifications:
Are the in-house clinicians licensed, trained, and experienced in specialized care like post-surgical recovery or dementia support? Does the agency conduct background checks?
-
Services Offered:
Do they provide skilled nursing, therapy services, and personal care? Are care plans customized to meet individual needs?
-
Insurance & Billing:
Is the agency Medicare-certified, and do they accept major insurance plans? Are costs and coverage clearly explained?
-
Communication & Availability:
Are you able to serve & respond to patients 24/7? How are emergencies and clinician replacements handled? Is there a clear communication process for families?
-
Reputation & Reviews:
Can they provide references? Do online reviews align with their promises?
To simplify this process, we’ve created a downloadable worksheet to help you check off these key points as you speak with providers.